tp999 Privacy Policy

1. Who We Are

tp999 is an online gaming and sports betting platform accessible at tp999.lat, serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal and Rangpur. tp999 is the data controller in respect of all personal data collected through tp999.lat and its associated services. As data controller, tp999 determines the purposes and means of processing your personal information.

For any privacy-related query or request, please contact our support team via the email address displayed in the footer of every page on tp999.lat. We aim to acknowledge all privacy requests within 24 hours and resolve them within 48 hours.

2. Information We Collect

tp999 collects personal information that is necessary to provide you with a safe, reliable and personalised gaming experience. The categories of information we collect are set out below. We collect only what is genuinely required for the stated purposes and do not collect excessive or irrelevant personal data.

• Registration data — your mobile phone number, chosen username and password (stored as an irreversible hash). We do not store your password in plain text.
• Identity verification (KYC) data — a copy of your Bangladesh National Identity Card (NID), passport or driving licence, submitted during the KYC process. This data is stored securely and used solely for identity verification and fraud prevention.
• Financial transaction data — details of deposits made via bKash, Nagad, Rocket, Upay, Visa or Mastercard, and withdrawal requests and their processing status. We store transaction references and amounts; we do not store full payment account credentials.
• Gameplay and betting data — a record of all bets placed, games played, wagers, wins and losses, and responsible gaming tool settings (deposit limits, session time-outs, self-exclusion status). This data is required for account management, dispute resolution and responsible gaming compliance.
• Device and technical data — IP address, device type, operating system, browser type and version, and session timestamps. This data helps tp999 detect unusual access patterns, prevent fraud and maintain platform security.
• Communication data — records of any messages, support tickets or emails exchanged between you and the tp999 support team. These records are retained for quality assurance and dispute resolution purposes.

3. How We Use Your Information

tp999 processes your personal data only for lawful, specified purposes that are directly connected to providing and improving our service. We do not use your data for any purpose inconsistent with the purposes described in this policy. The specific purposes for which we use your data are:

Account Operation

Your registration and login data is used to create and maintain your tp999 account, authenticate your identity when you log in, and ensure that only you can access your account. Your account data is also used to manage your responsible gaming tool settings and to communicate account-related notifications to you.

• Creating and authenticating your tp999 account.
• Processing deposits and withdrawals via your chosen payment method.
• Delivering your gameplay history and account statements.
• Sending account notifications such as deposit confirmations and withdrawal status updates.

Legal and Compliance Obligations

tp999 is required to process certain personal data to fulfil its legal and compliance obligations. These include:

• KYC identity verification to confirm that each player meets the 21+ age requirement and is who they say they are.
• Anti-money-laundering (AML) checks — monitoring transaction patterns for behaviour that may indicate money laundering or financial crime.
• Responsible gaming compliance — using gameplay data to monitor for signs of problem gambling and to facilitate player-requested self-exclusion and deposit limit settings.

Platform Improvement and Analytics

tp999 uses aggregated and anonymised data to analyse how players use the platform, identify technical issues, improve game performance and develop new features. Individual players are not identifiable from this aggregated analytics data. tp999 does not use personal data for automated decision-making that produces legal or similarly significant effects without human review.

4. Legal Basis for Processing

tp999 processes your personal data under the following legal bases:

• Contractual necessity — most of the personal data tp999 collects is necessary to fulfil the contract between tp999 and the player (these Terms and Conditions and this Privacy Policy). Without this data, tp999 cannot provide account services, process financial transactions or verify identity.
• Legal obligation — tp999 is required to collect and retain certain data (particularly KYC and AML records) to comply with applicable laws and regulations. tp999 will retain this data for as long as required by applicable law even if a player requests deletion.
• Legitimate interest — tp999 processes certain technical and gameplay data under its legitimate interest in fraud prevention, platform security, dispute resolution and responsible gaming monitoring. tp999 has assessed that this processing does not override players' fundamental privacy rights.
• Consent — where tp999 wishes to send you promotional communications about offers, bonuses or new games beyond the scope of your existing account relationship, tp999 will seek your explicit consent before doing so. You may withdraw consent for marketing communications at any time by contacting support.
• Vital interest — in exceptional circumstances where processing is necessary to protect the vital interests of a player (for example, where a player discloses a risk of serious harm to themselves), tp999 may process personal data without consent if doing so is necessary to protect those interests.

5. Cookies and Tracking Technologies

tp999 uses cookies and similar tracking technologies on tp999.lat to improve your experience, maintain session security and understand how players use the platform. The types of cookies used by tp999 are described below.

Essential Cookies

Essential cookies are required for tp999 to function correctly. They manage your login session, remember your language preference, and maintain the security of your account during an active session. Essential cookies cannot be disabled without breaking core platform functionality. They do not track you for advertising purposes and are not shared with third parties.

Analytics Cookies

tp999 uses analytics cookies to collect aggregated, anonymised information about how players navigate the platform — for example, which pages are visited most frequently, where players encounter errors, and how long sessions typically last. This information is used exclusively to improve tp999 and is not linked to any individual player's identity. tp999 does not use third-party advertising networks or retargeting cookies.

Managing Your Cookie Preferences

You can manage or delete cookies through your mobile browser settings at any time. Please note that disabling essential cookies will prevent you from logging into your tp999 account and using core platform features. Disabling analytics cookies will not affect your ability to use tp999. For guidance on managing cookies in your browser, consult your browser's help documentation.

6. Data Sharing and Third Parties

tp999 does not sell your personal data to any third party. tp999 does not share your personal data with third parties for their own marketing or commercial purposes. tp999 may share personal data with a limited set of third parties strictly where necessary to provide the tp999 service:

• Payment processors — bKash, Nagad, Rocket, Upay, Visa and Mastercard receive only the transaction data necessary to process your deposit or withdrawal. tp999 does not share your full account profile with payment processors.
• Identity verification partners — tp999 may use a trusted third-party KYC verification service to assist in verifying the authenticity of identity documents submitted during the KYC process. These partners process your KYC data solely for verification purposes and under strict data processing agreements with tp999.
• Game providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi and other game providers whose games are hosted within tp999 may receive anonymised session data necessary to deliver gameplay (for example, game session tokens). They do not receive your personal account details or financial transaction history.
• Law enforcement and regulatory authorities — tp999 may disclose personal data to law enforcement agencies, regulatory bodies or courts where required or permitted by applicable law, or where tp999 has a reasonable belief that disclosure is necessary to prevent or detect a serious crime.
• Business successors — if tp999's business or assets are acquired by or merged with another entity, your personal data may be transferred to the successor entity as part of that transaction, subject to the same privacy protections described in this policy.

7. Data Security

tp999 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL (Secure Sockets Layer) encryption for all data transmitted between your device and tp999.lat; encrypted storage of sensitive personal data including KYC documents and financial records; access controls ensuring that only authorised tp999 personnel with a legitimate need can access personal data; regular security reviews of platform infrastructure and data handling procedures; and incident response procedures to detect, contain and report any data security breach in a timely manner. tp999 cannot guarantee absolute security — no digital system can — but we take our security responsibilities seriously and continuously review our practices against current threats.

8. Your Data Rights

As a tp999 account holder, you have the following rights in respect of your personal data. To exercise any of these rights, please contact the tp999 support team via the email address in the footer. tp999 will respond to all rights requests within 48 hours of receipt.

Please note that some rights requests may be limited where tp999 has a legal obligation to retain or process your data (for example, KYC and AML records must be retained for a legally prescribed period regardless of a deletion request). In such cases tp999 will explain the legal basis for retaining the data when responding to your request.

9. Data Retention

tp999 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer minimum retention periods required by applicable law. The key retention periods that apply to your data are:

Account data — retained for the lifetime of your active tp999 account, plus a minimum of 5 years after account closure to comply with applicable record-keeping obligations.

KYC and AML records — retained for a minimum of 5 years after account closure or the last relevant transaction, in line with applicable anti-money-laundering record-keeping requirements.

Transaction records — retained for a minimum of 5 years after the date of the transaction for financial compliance purposes.

Support communications — retained for 2 years after the date of the last communication in a support thread, for quality assurance and dispute resolution purposes.

• Device and technical data — retained for up to 12 months from collection for platform security and fraud detection purposes, after which it is anonymised or deleted.
• Analytics cookies — session data collected via analytics cookies is retained in aggregated form for up to 24 months, after which it is deleted.
• Responsible gaming records — records of responsible gaming tool settings (deposit limits, self-exclusion, cooling-off periods) are retained for the lifetime of the account and for 5 years after closure to support compliance monitoring.

Early Deletion Requests

If you request deletion of your personal data before the end of an applicable retention period, tp999 will delete all data for which there is no legal obligation to retain, and will explain which categories of data must be retained and why. Data subject to a mandatory retention period will be restricted from use for any purpose other than compliance with that legal obligation until the retention period expires.

10. Children and Minors

tp999 does not knowingly collect personal data from any person under the age of 21. The tp999 platform is strictly for adults aged 21 and above. If tp999 discovers that personal data has been collected from a person under 21 — whether through misrepresentation during registration or any other means — tp999 will immediately close the relevant account and delete all personal data associated with it.

• If you are a parent or guardian and believe your child under 21 has registered a tp999 account or provided personal data to tp999, please contact support immediately via the email address in the footer. tp999 will investigate and take prompt corrective action.
• Parental controls — if you are concerned about a minor in your household accessing tp999, we recommend enabling parental control features available on Android and iOS devices and through major mobile carriers in Bangladesh.
• Age verification integrity — tp999 relies on players providing accurate date of birth information during registration. Where KYC verification reveals that a player is under 21, the account will be closed without notice and all associated funds, including any winnings, will be forfeited.
• Reporting underage accounts — tp999 encourages responsible disclosure. If you are aware of or suspect that a minor is using tp999, please report it immediately to the support team.

tp999 takes the protection of minors seriously and cooperates fully with any lawful request from a parent, guardian or law enforcement agency in relation to a minor's use of the platform.

11. International Data Transfers

tp999 primarily stores and processes personal data on servers located within or close to the Asia-Pacific region to minimise latency for Bangladesh players. In some cases — for example when using a third-party KYC provider or game provider whose infrastructure is hosted internationally — your personal data may be transferred to and processed in countries outside Bangladesh. Where such transfers occur, tp999 ensures that appropriate safeguards are in place to protect your data, including contractual data processing agreements with the receiving parties that require them to apply data protection standards equivalent to those described in this policy.

12. Changes to This Privacy Policy

tp999 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law or platform features. When we make material changes, we will:

• Update the "Last updated" date at the top of this policy.
• Endeavour to notify registered account holders of the change at least 7 days before it takes effect, via the contact details on file.
• Make the updated policy available at tp999.lat/privacy-policy immediately upon publication.

13. Relationship to Terms and Conditions

This Privacy Policy forms part of the overall contractual agreement between tp999 and each player, together with the tp999 Terms and Conditions available at tp999.lat/terms-conditions. In the event of any conflict between the terms of this Privacy Policy and the Terms and Conditions specifically on a data protection matter, this Privacy Policy shall prevail for that matter. By using tp999 you confirm acceptance of both documents.

14. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or tp999's handling of your personal data, please contact the tp999 support team. Support is available 24 hours a day, 7 days a week. Please include your registered mobile number and a clear description of your query or request so that we can respond as quickly as possible.

15. Governing Law

This Privacy Policy and any dispute arising from it shall be governed by applicable law. tp999 operates as an online gaming platform accessible to players in Bangladesh. Nothing in this Privacy Policy constitutes legal advice. Players are responsible for ensuring that their use of tp999 and tp999's processing of their data complies with all laws applicable to them in their jurisdiction.

Support email: [email protected] (plain text — not a clickable link). All privacy-related requests acknowledged within 24 hours and resolved within 48 hours.