Responsible Gaming at tp999
Gaming is entertainment. At tp999 we provide every tool you need to stay in control, set your own limits, and get help if things ever feel out of balance. Your wellbeing always comes first.
Your Responsible Gaming Toolkit
All tools below are available free of charge from your account dashboard after login. There is no waiting period to activate any protective measure — they take effect immediately.
Set a daily, weekly or monthly cap on how much you can deposit into your tp999 account. Once set, a limit takes effect immediately. You can reduce your limit at any time — increases require a 7-day waiting period before they take effect, giving you time to reconsider. This is one of the most effective tools for keeping gambling within your personal budget.
Available now in dashboardChoose a play session duration — for example, 30 minutes, 1 hour or 2 hours. When your chosen time is up, tp999 will display a clear reminder prompting you to review your session before continuing. These reminders are designed to interrupt automatic play habits and encourage a conscious decision to keep playing or step away.
Set before each sessionTake a structured break of 24 hours, 7 days or 30 days. During a cooling-off period your account remains open and accessible but all betting and deposit functionality is suspended. The period cannot be shortened once started — this is intentional, giving you guaranteed space from the platform. Winnings accrued before the cooling-off period was activated remain accessible.
Instant activationIf you feel you need a longer or permanent break from gambling, self-exclusion lets you close your tp999 account for a minimum of 6 months. During self-exclusion your account is fully suspended — you cannot log in, place bets or make deposits. After the minimum 6-month period, reactivation requires a written request to our support team plus a mandatory 30-day cooling-off wait before access is restored. This is our strongest safeguard for players who need it.
Minimum 6 monthsYour tp999 account dashboard provides a full, transparent history of all your bets, deposits, withdrawals, wins and losses in one place. Reviewing your actual gameplay history is one of the best ways to stay grounded. We display net profit and loss figures clearly — there is no visual trick that hides losses. Knowledge of your real position is the foundation of responsible play.
Full history in your accountSet a personal loss limit for any session or period. When you reach the threshold you have chosen, tp999 will notify you immediately. The notification is non-dismissible — it requires a deliberate action to continue. This friction is intentional: it creates a moment of awareness before you decide to keep playing, so that the choice is always a conscious one.
Customisable threshold21+ Age Requirement — No Exceptions
tp999 is strictly for adults aged 21 and above. All players must be at least 21 years old at the time of registration and at all times while using the platform.
tp999 verifies the age and identity of every player through our KYC process before allowing withdrawals and during any account review. Players who are found to be under 21 will have their account closed immediately, all balances forfeited, and the matter referred to appropriate authorities where required by law.
If you are a parent or guardian in Dhaka, Chittagong, Sylhet, Khulna or anywhere else in Bangladesh and you believe a minor has accessed tp999, please contact our support team immediately. We take underage gambling extremely seriously and will act on any report without delay.
Recognising Problem Gambling
Problem gambling can affect anyone regardless of income, background or experience level. Being honest with yourself about these signs is the first step towards regaining control. If you recognise any of the following in your own behaviour, please reach out to our support team or activate one of the tools above.
If you answered yes to two or more of these, we strongly encourage you to activate self-exclusion or speak with our support team today. You do not need to wait until things get worse — reaching out early is always the right call.
Getting Help
tp999's support team is available 24 hours a day, 7 days a week — including during Eid, Durga Puja, Pohela Boishakh, Victory Day and all public holidays in Bangladesh. There is no judgment when you reach out. Our team is trained to listen, to provide information about our tools, and to activate protective measures on your account immediately upon request.
Contact the tp999 support team any time via the email address shown in the footer. Our standard response time is within 4 hours; urgent responsible gaming requests — including self-exclusion activation — are handled within 1 hour. Please include your registered mobile number and a brief description of what you need.
Our support email is displayed as plain text in the footer of every tp999 page — it is not a clickable link. Write to us at any time with your account details and the nature of your request. All responsible gaming communications are treated with complete confidentiality.
If you are unable to activate a tool yourself — for example if you are in a distressed state — our support team can activate deposit limits, cooling-off periods or self-exclusion on your behalf immediately upon a verified request. We will not ask you to justify the decision or wait for a review period before acting.
Our Responsible Gaming Policy
tp999's responsible gaming policy sets out our commitments and obligations to every player on the platform. The following principles underpin everything we do in this area.
Age Verification Commitment
tp999 will not knowingly allow any person under 21 to hold an account or place bets on our platform. We conduct identity verification through KYC checks on all accounts, and we reserve the right to request verification documents at any time. Any account found to be held by a person under 21 will be closed and the matter escalated as required by applicable law.
Tool Accessibility
All responsible gaming tools described on this page are permanently available to every tp999 account holder at zero cost. tp999 will never charge a fee to access, activate or maintain a responsible gaming safeguard. We will not impose barriers — such as requiring written requests or long wait periods — on the activation of protective measures (cooling-off and self-exclusion requests sent to support are acted upon within 1 hour).
Transparency in Odds and Outcomes
tp999 does not manipulate game outcomes. All games available on tp999 use certified RNG (Random Number Generator) technology or are provided by licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi. The RTP (Return to Player) for each game is disclosed within the game information panel. We believe that informed players make better decisions.
- Game RTP figures are displayed in each game's information section.
- tp999 does not offer games where the odds are not clearly disclosed.
- Bonus wagering requirements are clearly stated before any bonus is accepted.
- No hidden fees apply to deposits or withdrawals via bKash, Nagad, Rocket or Upay.
No Predatory Practices
tp999 will not send promotional offers or bonus prompts to any player who has an active cooling-off period, self-exclusion, or who has contacted support about a gambling concern. We do not use psychological pressure tactics such as countdown timers on bonuses, artificial scarcity messaging, or misleading win-rate claims in our promotions. Our marketing is honest, compliant and targeted only at adult players who have not indicated a wish to reduce their gambling.
Data Privacy in Responsible Gaming
All responsible gaming tool settings, self-exclusion requests and support communications relating to problem gambling are treated with the highest level of confidentiality. This information is never shared with third parties for marketing purposes and is never used to target players with promotional content. See our Privacy Policy for full details on how we protect your data.
Tips for Healthy, Enjoyable Play
The following habits help players on tp999 keep gaming in its proper place — as entertainment, not a lifestyle. These are simple but genuinely effective practices that experienced, balanced players tend to follow.
- Set a firm budget before each session and treat it as an entertainment expense — the same way you would budget for a cinema ticket or a restaurant meal. Stop when the budget is spent, regardless of whether you are winning or losing.
- Play for fun, not to recover losses. The moment you find yourself thinking "I need to win back what I lost", that is your signal to stop for the day.
- Use the session time-out reminder tool. Seeing how long you have been playing — displayed clearly on your screen — often reveals that far more time has passed than it felt.
- Never gamble when you are tired, upset, drunk, or under significant financial or emotional stress. Decision-making is impaired under these conditions and losses are more likely.
- Treat wins as a bonus, not an expectation. No winning streak lasts indefinitely. Banking a portion of any significant win and walking away is always a sound strategy.
- Balance gambling with other leisure activities. If tp999 is becoming your only source of entertainment or stress relief, that is a sign to diversify how you spend your free time.
- Tell someone you trust how much time and money you spend on tp999. Accountability to a friend or family member is one of the most powerful checks on escalating behaviour.
tp999 genuinely wants every player to enjoy the platform without it becoming a problem. These tools and tips exist because we built them, not because we were required to. If you ever feel that your gaming on tp999 is crossing a line, please act early — the earlier you reach out, the easier it is to restore balance.